Can I speak with a real, live person here in Australia?

Yes, all members of our customer support team are located here in Australia and ready to take your call. All our team members are fully trained and multi-skilled, meaning they can generally assist you without the need for you to be transferred.

What are your response time to queries? 

When it comes to response times, we are a little fanatical. Quotes, queries, emails and support requests are generally actioned within minutes (not hours or days) during business hours.

What are your operating hours for customer support?

Monday to Friday  8.30am - 5.30pm (AEST)

What is the fastest method of contacting you?

Completing a Contact Us request form on our website is fast. Sending us an email is faster.  Calling our 1300 BENCHES (1300 236 243) phone number during business hours is the fastest method of contacting us.